Practitioner: Laura Di Giorgio-Yates, trading as Recover Well Health

Email: laura@recoverwell.health

Last updated: 8 September 2025

 

Scope of Practice

Nutritional therapy applies nutrition and lifestyle medicine to support health and wellbeing. As a Registered Nutritional Therapy Practitioner (RNTP), Laura Di Giorgio-Yates assesses potential nutritional imbalances and provides personalised recommendations.

• Nutritional therapy is recognised in the UK as a complementary medicine.
   

• It does not replace medical care.
   

• Laura Di Giorgio-Yates is not a medical doctor and does not diagnose, treat, or cure medical conditions.
   

• Clients with “red flag” symptoms will always be referred to a GP or other appropriate medical professional.
   

• With client consent, Laura may liaise with healthcare professionals to support coordinated care.
   

 

Client Responsibilities

• Provide full and accurate health information, including diagnoses, medications, supplements, and allergies.
   

• Inform your GP/healthcare providers about any nutritional therapy recommendations where relevant.
   

• Use recommendations responsibly; they are personal to you and may not be suitable for others.
   

 

Minors

We do not provide nutritional therapy to clients under 16 without a parent or guardian present, or written parental consent.

 

Payments & Cancellations

• Fees are agreed in advance.
   

• Online consultations must be paid in full before the session; face-to-face appointments are paid at the end unless otherwise agreed.
   

• Packages may be paid in instalments.
   

• Accepted payments: bank transfer, debit/credit card, or via the client portal (where available).
   

• Appointments cancelled with less than 24 hours’ notice, or unattended (“no-shows”), are charged in full.
   

• For online sessions, the client is responsible for a working internet connection.
   

 

Supplements & Testing

Food supplements and/or functional tests may be recommended. These are optional and may incur additional costs. Where commissions or preferred suppliers apply, this will be disclosed clearly.

 

Confidentiality & Data Protection

• All client information is treated as confidential and handled in accordance with the UK GDPR and Data Protection Act 2018.
   

• Records are kept securely (paper and encrypted digital storage) and retained for 7 years after the last consultation, unless otherwise required.
   

• Information will not be shared without consent, unless required by law or to prevent serious harm.
   

• You have legal rights to access, rectification, erasure, restriction, portability and objection.
   

 

Professional Standards & Insurance

• We adhere to the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.
   

• Insurance:
   

  • £6,000,000 Professional Liability and Public Liability cover (any one claim, unlimited number of claims).
     

  • Product Liability cover in the aggregate.
     

  • Defence costs included and unlimited.
     

 

Liability

Nothing in these Terms limits or excludes liability where it would be unlawful (e.g. for death or personal injury caused by negligence, or fraud). Otherwise, liability is limited to foreseeable loss and capped at the greater of:

• the total fees paid in the preceding 12 months, or
   

• £1,000, except to the extent that professional insurance provides higher cover.
   

 

Complaints

Concerns should be raised directly with us via email: laura.elemental@gmail.com. We aim to resolve matters fairly and promptly. You may also escalate complaints to relevant professional or regulatory bodies.

 

Website Content

All information provided on our website is for general education only and is not medical advice. Always consult a GP or healthcare professional regarding medical concerns.

 

Changes to Terms

We may update these Terms from time to time. Changes take effect when posted on this page.

 

Governing Law

These Terms and any related obligations are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.

 

Privacy Notice – Recover Well Health

Practitioner: Laura Di Giorgio-Yates, trading as Recover Well Health

Email: laura@recoverwell.health

 

What data we collect

• Personal details (name, date of birth, address, contact information).
   

• Health information (medical history, symptoms, medications, supplements, allergies).
   

• GP/healthcare provider details (for safety and referral purposes).
   

Why we collect it

• To provide safe and effective nutritional therapy.
   

• To maintain accurate records for insurance and legal purposes.
   

• To communicate with you about appointments and recommendations.
   

Legal basis

We process your personal and health data under:

• Consent: you provide explicit consent for us to use your health data.
   

• Contract: providing nutritional therapy services.
   

• Legal obligation: insurance and professional record-keeping requirements.
   

• Vital interests: where necessary to protect you or others from serious harm.
   

How we store data

• Secure paper records and encrypted digital storage.
   

• Records are retained for 7 years after your last consultation.
   

Sharing data

• We do not share your information without your consent, unless required by law or in cases of serious risk of harm.
   

• With your permission, we may share relevant information with your GP or healthcare providers.
   

Your rights

​

Under UK GDPR, you have the right to:

• Access the data we hold on you.
   

• Request correction or deletion.
   

• Restrict or object to processing.
   

• Data portability (receive your data in a usable format).
   

To exercise your rights, email: laura@recoverwell.health

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Complaints

If you are dissatisfied, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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Disclaimer

Nutritional therapy is a complementary discipline and not a substitute for medical advice. Laura Di Giorgio-Yates, trading as Recover Well Health, is not a medical doctor and does not diagnose, treat, or cure medical conditions. Always consult your GP or healthcare provider for medical concerns.